Blade lifts where it should be cutting

This topic contains 1 reply, has 2 voices, and was last updated by  Sandy 2 weeks, 1 day ago.

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  • #26517

    gramdinah
    Participant

    I have an original Zing. Always works with no problems. I am cutting a design where it is cutting and suddenly raises the blade and follows the pattern of the cut line then drops down and resumes cutting. This same section gets skipped every time. I have recreated the file, changed the designs position on the page, adjusted offset and blade height. I continue to have the problem. Any ideas how to fix this?

    Thanks, Dinah

    #26519

    Sandy
    Moderator

    Please start a support ticket for this:  https://knkusa.com/support-ticket-request/

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