purchased sure cuts a lot &was told i could use it instantly…no serial number

Computerized Cutting Systems and Supplies – KLIC-N-KUT Forums Software Sure Cuts A Lot purchased sure cuts a lot &was told i could use it instantly…no serial number

This topic contains 1 reply, has 2 voices, and was last updated by  Sandy 7 months, 1 week ago.

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  • #12384

    cmegonuts
    Participant

    i am having huge issues with software, spoke to some twice this week and was told i could use this software right away if i purchased it. KNKUSA sold it to me sent me an invoice and did not give me a serial number so i cannot activate it…tried to re-install my knk software and it will not load drivers or fonts as promised…project is extremely time sensitive
    Can anyone help?

    Machine is a KNKMAXX, I have had it several years…maybe considered a gen 1 or gen 2. Last time it worked it was in Dec of 2012 that i can be certain of

    It currently stops while cutting, fixes i have tried it to rotate 1 degree, move off center axis, and placing it off line as the cut data is sent over…these were suggested by KNK when i spoke to them this week

    Anyone have any other ideas?

    Thank so much in advance

    #12399

    Sandy
    Moderator

    You should have received your registration via email after you purchased SCAL. Nine times out of ten, that email ends up in a Junk/Spam folder, so check there.  If you cannot locate it, start a support ticket at the link below.

    The cutting issues should be resolved if you use SCAL.  If not, then start another support ticket with KNK USA using this link:  http://knkusa.com/support-ticket-request/. They will continue to help you.

     

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