Shouldn't I have received blades

This topic contains 5 replies, has 3 voices, and was last updated by  Rachel Steele 3 months, 1 week ago.

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #16785

    Rachel Steele
    Participant

    Received my Force today.  No blades, no test pen.  Is that normal?

    #16786

    Sandy
    Moderator

    Not normal at all!  The blades would have been inside a clear plastic little cylinder.  And I”m not sure about the test pen.  But we’ll get that taken care of tomorrow.

    If you are eager to get started, you can go ahead and use any kind of pen for testing and drawing and learning how to operate your ZO while you want.  Just a regular Bic type pen will work… the front screw just needs to be able to “squeeze it” tight.

    #16787

    Rachel Steele
    Participant

    Thanks.  I’ll give a bic a shot.  No clear plastic cylinder at all that I could find.

    #16790

    Sandy
    Moderator

    Okay… I’ll notify KNK USA tomorrow when they open.  The missing items will be shipped to you right away.

     

    #16837

    Chad Youngblut
    Keymaster

    Hi Rachel,

    I believe Lanela has responded to the ticket you created. However, the blades, pen and documentation is typically slipped into the cutting mat sleeve. Is it possible that the sleeve was torn and the extras slipped into the box? If you wouldn’t mind, double check to see if you have any “goodies” floating around in the bottom of the box. If not, we will have the blades and pen tool sent out ASAP!

    Talk soon.

    #16875

    Rachel Steele
    Participant

    Found the bag.  Thanks!

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