Klic-N-Kut

FAQs

Frequently Asked Questions

KNK Zing FAQs | KNK MAXX Air FAQs

KNK Zing FAQ’s:

Specs

Q. What are the overall dimensions and weight of the Zing?
A. The Zing is 23.5” wide, 4.75” high, and 6.25” deep. It weighs 12.1 lbs.

Q. Is the Zing made of plastic or metal?
A. The Zing components are almost entirely made of metal. It has very few plastic parts.

Q. How does the Zing compare to other KNK models?
A. There are comparison charts available here: KNK Comparison

Q. What is the maximum cutting width and length of materials in the Zing?
A. The maximum possible cutting width is 14”. There is no theoretical maximum cutting length. The
mat that ships with the Zing is 15” in length and you can purchase a larger Zing mat that is 27” in
length. But you can also cut longer materials that have a backing sheet, such as vinyl.

Q. What is the maximum width of material that can be loaded?
A. The materials need to be ~18” or narrower.

Q. What is the minimum width of material that can be loaded?
A. If a cutting mat is not being used, the material needs to be at least 13” wide to be gripped by
both pinch wheels. For materials narrower than 13” or for materials without a backing sheet, then
the mat should be used or the material can be taped to a wider carrier, such as contact paper.

Q. Can the Zing handle roll feed?
A. Yes. The Zing can cut rolled materials.

Q. What is the maximum thickness that can be fed with and without a mat, under the rollers?
A. The thickness is actually based on the blade length which is ~2 mm or 0.08”. Whether or not a
material can cut is also based on the density of the material. For example, one can cut 0.08” craft
foam but not 0.08” acrylic.

Q. What computer operating systems are supported?
A. Windows XP, Vista, and 7.

Q. What is the length of the included power cord?
A. 9 feet

Q. Is the power cord a 3 pronged power cord?
A. The cord shipped to US and Canadian customers is a 2 prong cord with a UL certified power
supply. The same power supply ships with Zings to customers in Australia, UK, and South Africa
but with the plug that is used in those countries.

Q. What is the length of the included USB cable?
A. 6 feet

Q. What is the size of the mat that is included?
A. The mat that ships with the Zing is 14.25” x 15” with a printed grid of 12” x 12”.

Q. What is the resolution of the cutter, how delicate can it cut on, say, vinyl?
A. The resolution is 1016 x 1016 or 0.025 mm per step.

Q. How noisy is the Zing?
A. The Zing is the quietest of all of the KNK models. Noise level testing indicated that the Zing’s
loudness measured at 60 – 70 decibels which is equivalent to a normal conversation at 3 – 5 feet
away.

Q. Is the Zing wireless-capable?
A. No, not at this time.

Q. What software programs work with the Zing?
A. The KNK Zing cuts from Make The Cut, which is included in the purchase from KNK USA and
other KNK dealers. You can import other file formats into MTC for cutting, such as AI, SVG, PDF,
SCUT, and EPS. The Zing also cuts from Artistic Suite.

Q. How much does shipping cost for the Zing?
A. The shipping is $19 within the 48 contiguous US states and $20 within Canada. For all other
shipping, please contact us or call: 800-268-3672.

Q. In what states will sales tax be charged?
A. Sales tax is charged if the Zing is shipped to a Florida address. Also, sales tax will be charged if
your Zing dealer lives in the same state that you do.

Q. What is the warranty?
A. 1 year parts and labor

Q. What comes in the box?
A. KNK Zing cutting machine, Make The Cut CD with Activation Pin, 1 cutting mat, 1 Zing blade
holder, 1 regular materials blade, 1 thick materials blade, 1 test pen, 2 test pen inserts, power cord,
USB cable, Quick Start guide.

Q. Is there a manual?
A. The KNK Zing with MTC User Manual is available on-line. Because of on-going updates to MTC
and the high cost of printing, there is no printed version available. Instead, the on-line manual is
interactive, with links to videos and the ability to download, print pages you need, and search on
any word.

Q. What is your return policy?
A. Our return policy can be found here

Accessories

Q. What are the available Zing accessories?
A. To view currently available blades and accessories, click on these links: Zing Accessories and
Zing Blades.

Q. Is there a stand available for the Zing?
A. Yes. If it is currently in stock, then it will be listed at the link in the prior answer.

Q. Is there a roll feed attachment/mount etc. available?
A. A roll feed attachment is part of the stand mentioned in the prior question.

Q. Are tables/extensions available for the Zing?
A. Not at this time.

Q. What other mats are available?
A. A larger 14.75” x 27” mat with a printed grid of 14” x 24” is sold separately.

Q. What are the differences in the three blade holders?
A. The only difference is the color of the holder. Some users prefer to have separate holders for the
different blade types and the colors were chosen to match the cap colors of the three blades. But
any of the Zing blades will work in any of the three differed colored holders.

Q. What type of blades work with the Zing?
A. The Zing blade holder uses its own blades made from tungsten carbide and other brands will not
fit. Zing owners can, however, use other brands of blade holders in the Zing, if desired.

Q. What kinds/diameters/lengths of pens/tools fit the pen inserts?
A. The blade holder seat will fit pens from ~1/4” to 13/16” in diameter.

Q. How much are replacement mats and blades?
A. The standard replacement mats are sold in a 2-pack for $15.99. The larger mat is $14.99. The replacement blades are $8.99 each.

Q. Is it necessary to purchase a fabric blade to cut fabric?
A. If the material has been stabilized first and intricate cuts are not required, then the fabric blade is
not necessary. But the quality of the cutting is greatly enhanced by using the fabric blade (e.g. the
points on a 5 point star will be sharper with less fraying). Also, with the fabric blade, many fabrics
can be pressed to a sticky mat and cut without having a stabilizer applied.

Operational

Q. Are there any demo videos of the Zing?
A. Yes! Here’s a link to a list of current videos which demo the KNK Zing: Zing Demo Videos

Q. What about vibration (does it need to be on a sturdy table or will card table suffice)?
A. The Zing can be used on fold-out tables. Just make sure the table or stand is stable and will not
tip over easily.

Q. How accurate is WYSIWYG cutting without registration marks and can it be calibrated?
A. Theoretically, if the printout is aligned perfectly straight on the mat and the mat is straight in the
machine, then very accurate cutting could be obtained using WYSIWYG cutting. However, the
accuracy of the printer used to print the image to be cut is the limiting factor in the WYSIWYG
method. That’s why using the 3 point print and cut registration available in Make The Cut is
recommended, as it will take into account the inaccuracy of the owner’s printer and yield precise
results.

Q. How do you cut from scraps of vinyl or colored papers loaded on the mat?
A. Yes! There are two methods available. You can reset the origin to the corner of each scrap after
the cut or you can arrange the scraps on the mat to match up with the locations of the shapes on
the screen in the software.

Q. Is there a minimum size suggested for paper on the mat?
A. Not really. As long as the mat is sticky enough to hold the paper in place, you could cut a 1/8”
shape from a ¼”scrap, if needed.

Q. I see from the video that you can just cut off a long piece of vinyl and use that. But how does it
work if it’s still on the roll?
A. Here are two methods used by Zing owners- (1) The Zing stand has a spindle that will allow you
to feed the vinyl from a roll or (2) Unroll enough material in advance of the cut so that the material
can easily feed into the Zing during the cutting process.

Q. Where do I go for help with my Zing, if I need it?
A. Your Zing dealer is your first line of support. All dealers have signed contracts agreeing to
provide basic hardware and software support. If needed, you can also contact KNK USA, using the
Contact page. We also have a user forum and other support forums, as listed on the
first page of the Zing User Manual.

———————————————————————————

KNK Maxx Air Frequently Asked Questions

Specs

Q. What are the overall dimensions and weight of the Maxx Air Air?
A. We sell a 15” Maxx Air model which is 25” wide and a 24” Maxx Air model which is 34” wide. Both models are 10” high and 9.5” deep. With the flatbed tables attached, the depth is 23.5” but these tables do not require table support. The 15” Maxx Air Air weighs 21 lbs and the 24” Maxx Air Air weighs 25 lbs.

Q. Is the Maxx Air made of plastic or metal?
A. The Maxx Air components are almost entirely made of metal. It has very few plastic parts.

Q. How does the Maxx Air compare to other KNK models?
A. There are comparison charts available here: KNK Comparisons

Q. What is the maximum cutting width and length of materials in the Maxx Air?
A. The maximum possible cutting width is 15” on the 15” Maxx Air and 24” on the 24” Maxx Air. There is no theoretical maximum cutting length. The mat that ships with the Maxx Air is 22” in length and you can purchase a larger Maxx Air mat that is 28” in length. But you can also cut longer materials that have a backing sheet, such as vinyl.

Q. What is the maximum width of material that can be loaded?
A. The materials need to be ~19” or narrower on the 15” model and 28” or narrower on the 24” model.

Q. What is the minimum width of material that can be loaded?
A. If a cutting mat is not being used, the material needs to be at least 4” wide to be gripped by two of the pinch wheels. For materials narrower than 4” or for materials without a backing sheet, then the mat should be used.

Q. Can the Maxx Air handle roll feed?
A. Yes. The Maxx Air can cut rolled materials.

Q. What is the maximum thickness that can be fed with and without a mat, under the rollers?
A. The thickness is actually based on the blade length which is ~3 mm or 0.1”. Whether or not a material can cut is also based on the density of the material. For example, one can cut 0.1” craft foam but not 0.1” hard acrylic.

Q. What computer operating systems are supported?
A. Windows XP, Vista, 7, and 8.

Q. What is the length of the included power cord?
A. 8 feet

Q. What kind of power cable is provided?
A. It is a 3 pronged universal power cable. For those living outside North America, the typical adaptor used for other similar US-based products would need to be purchased.

Q. What is the length of the included USB cable?
A. 5.5 feet

Q. What is the size of the mat that is included?
A. The mat that ships with the Maxx Air is 14” x 24” with a printed grid of 13” x 22”.

Q. What is the resolution of the cutter and how delicate can it cut on, say, vinyl?
A. The resolution is 1016 x 1016 or 0.025 mm per step.

Q. Is the Maxx Air wireless-capable?
A. Yes, it is! The Maxx Air is equipped with Bluetooth functionality and comes with a USB-Bluetooth adaptor in case the owner’s computer doesn’t already have Bluetooth. The Bluetooth adaptor will even work with Windows XP computers. Mac computers, however, will need to use the included USB cable.

Q. What software programs work with the Maxx Air?
A. The Maxx Air cuts from KNK Studio and Make The Cut (MTC). Customers purchasing a Maxx Air will automatically receive an activation pin for Make The Cut. You can also import other file formats into both MTC and KNK Studio for cutting.

Q. How much does shipping cost for the Maxx Air?
A. The shipping cost varies depending on where the customer is located. For a quote, please contact us or call: 800-268-3672.

Q. In what states will sales tax be charged?
A. Sales tax is charged if the Maxx Air is shipped to a Florida address. Also, sales tax will be charged if your Maxx Air dealer lives in the same state that you do.

Q. What is the warranty?
A. 1 year parts and labor

Q. What comes in the box?
A. Maxx Air cutting machine, two bolt-on tables, Make The Cut Activation Pin, 1 cutting mat, 1 Maxx Air blade holder, 1 regular materials blade, 1 thick materials blade, 1 test pen, 2 test pen inserts, power cord, USB cable, serial cable, Bluetooth adaptor, and a $300 bonus package of extras including blades, materials, and crafting supplies.

Q. Is there a manual?
A. Maxx Air User Manuals are available on-line. Because of on-going updates and the high cost of printing, there are no longer printed versions shipped. Instead, the on-line manual is interactive, with links to videos and the ability to download, print pages you need, and search on any word.

Q. What is your return policy?
A. Our return policy can be found here

Accessories

Q. What are the available Maxx Air accessories?
A. To view currently available accessories, click on these links : Maxx Air Accessories and Maxx Air Blades

Q. Is there a stand available for the Maxx Air?
A. Yes. Please go to the Maxx Air Accessories section.

Q. Is there a roll feed attachment/mount etc. available?
A. A roll feed attachment is part of the stand mentioned in the prior question.

Q. Are tables/extensions available for the Maxx Air?
A. A set of bolt-on flat bed tables are included with every Maxx Air.

Q. What other mats are available?
A. A larger 24” x 28” mat is available, plus you can have custom mats, up to 28” x 28”, cut. These mats do not have printed lines, but you can use a Sharpie and a ruler to add any that you need.

Q. What types of blades work with the Maxx Air?
A. We recommend using the Maxx Air (KNK Zing) blades we sell, as they are made from tungsten carbide and will last longer than other blades that might fit the Maxx Air blade holder.

Q. What kinds/diameters/lengths of pens/tools fit the pen inserts?
A. The blade holder seat will fit most pens from ~1/4” to 13/16” in diameter.

Q. How much are replacement mats and blades?
A. The standard replacement mat costs $12.99. Replacement blades are $8.99 each.

Q. Is it necessary to purchase a fabric blade to cut fabric?
A. If the material has been stabilized first and intricate cuts are not required, then the fabric blade is not necessary. But the quality of the cutting is greatly enhanced by using the fabric blade (e.g. the points on a 5 point star will be sharper with less fraying). Also, with the fabric blade, many fabrics can be pressed to an extra sticky mat and cut without having a stabilizer applied.

Operational

Q. Are there any demo videos of the Maxx Air?
A. Yes! Here’s a link to a list of current videos which demo the Maxx Air and the original Maxx: Maxx Demo Videos

Q. What about vibration (does it need to be on a sturdy table or will a card table suffice)?
A. The Maxx Air can be used on fold-out tables. Just make sure the table or stand is stable and will not tip over easily.

Q. How accurate is WYSIWYG cutting without registration marks and can it be calibrated?
A. Theoretically, if the printout is aligned perfectly straight on the mat and the mat is straight in the machine, then very accurate cutting could be obtained using WYSIWYG cutting. However, the accuracy of the printer used to print the image to be cut is the limiting factor in the WYSIWYG method. That’s why using 3 point print and cut registration is recommended, as it will take into account the inaccuracy of the owner’s printer and yield precise results.

Q. How do you cut from scraps of vinyl or colored papers loaded on the mat?
A. Yes! There are two methods available. You can reset the origin to the corner of each scrap after the cut or you can arrange the scraps on the mat to match up with the locations of the shapes on the screen in the software.

Q. Is there a minimum size suggested for paper on the mat?
A. Not really. As long as the mat is sticky enough to hold the paper in place, you could cut a 1/8” shape from a ¼”scrap, if needed.

Q. Where do I go for help with my Maxx Air, if I need it?
A. Your Maxx Air dealer is your first line of support. All dealers have signed contracts agreeing to provide basic hardware and software support. If needed, you can also contact KNK USA, using the Contact tab at the web site. We also have a user forum and other support forums, as listed on the first page of the Maxx Air User Manual.

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