Shipping Information

How quickly do orders ship?

Online orders are processed in 1 – 3 days. However orders placed before 2:00 pm EST will typically ship same-day. Any orders placed after 2:00 pm EST will ship the following day Via FedEx or USPS. Occasionally, there will be exceptions causing further delay on meeting our standard deadlines. In the case we are unable to meet our regular deadlines, a notice will be posted on our website. This can include holidays, company vacation time, pre-orders, back ordered items etc. In the instance that we have a holiday or company vacation time please allow two to three days processing.

*We do not ship on weekends, holidays or during company vacation time. The shipping date given during the time of checkout is only an estimated delivery date. This date is proper in the instance that your order is placed before 2 pm EST and we can get it out same day.

Back orders:

Any items that are back ordered can take up to an additional 4-5 days before shipping. There can and will be some exceptions on the back orders and will vary case by case. Customers will be notified after an order is placed, if one or more items on their order are on back order.

Shipping costs:

Shipping costs are calculated based on weight, dimension and travel distance. Our shopping cart automatically calculates these shipping costs, once a customer has provided a shipping address.

Free Shipping Specials:

Our free shipping special applies to the continental United States, only. Shipping to APOs,  Alaska, Hawaii, Puerto Rico and other countries would not fall under any free shipping specials.

How long will it take for my product to arrive?

Our standard shipping methods are FedEx Ground, FedEx Home Delivery, FedEx SmartPost and USPS. All ground services offer delivery in 1 to 7 days from Mount Dora, Florida as seen in the map below. FedEx SmartPost can take up to two weeks for delivery. USPS customers will receive their orders in 1-3 business days.

Accugraphic Sales, Inc. typically ships within 24 hours of order receipt and most in-stock item orders ship the same-day if the order is placed before our order cutoff time for the day.  Shipments are packed and shipped Monday through Friday only.

FedExGROUNDMAPfedEx-legendThis map illustrates service schedules in business days as of March, 2013 for FedEx Ground shipments
Please Note: Packages picked up from a residence may have one additional transit day. For faster returns please drop off at a staffed FedEx location. *Residential (Home) delivery with FedEx is Tuesday through Saturday. They do not deliver on Mondays unless you are paying for expedited shipping.

Expedited Shipping:

If you need an in-stock item faster, we offer expedited shipping options from FedEx. Expedited orders must be placed by 2:00 PM EST, in order to be shipped the same-day. Please call us at 800-268-3672 to place an expedited order, or immediately after ordering, online. We will arrange the expedited shipping for you.

What happens if my package shows up damaged?

If your package arrives damaged please take photos of the outside packaging and inside package. Note all damages and contact us immediately so that we can get a claim started and get your order either repaired or replaced. Do not throw away the box or any of the packing in the case that the shipping company needs to pick up the item. We cannot file a damage claim after 21 days.

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