Customer Service? Shipment lost, no reply since 7 weeks

Computerized Cutting Systems and Supplies – KLIC-N-KUT Forums Cutters & Equipment KNK Force Customer Service? Shipment lost, no reply since 7 weeks

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  • #47522
    office1
    Participant

    Hi,

    I ordered replacement blades on April 15th.  Order was processed, amount charged and package sent by USPS to Austria, Europe. As this package has never reached us, I sent numerous emails and opened support tickets as well as RMA tickets asking for support. As an international customer I cannot initiate a search at USPS, this has to be done by the US sender.

    Can anyone please assist this issue. Either get this delivery to us or refund the money.

    Thank You!

    Unfortunately, this is one of the worst customer service experiences ever!

    Best

    Raphael

    • This topic was modified 2 months, 2 weeks ago by office1.
    #47524
    Sandy
    Moderator

    Did you receive a tracking number?  If so, what is it?  I will reach out to them but being a volunteer, I don’t always get a prompt response to issues such as this.

    #47525
    office1
    Participant

    Hi Sandy,

    Thank you! Yes I do have a tracking number. How do I send private messages to you on this forum?

    Best
    Raphael

    #47526
    Chad Youngblut
    Keymaster

    Good day Raphael. I am sending you a direct email right now. It will be coming from sales@plottergeekscom.

     

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