Help with Orbit Reg Marks and Other Nightmares.

This topic contains 14 replies, has 3 voices, and was last updated by  catdonham 5 days, 20 hours ago.

Viewing 15 posts - 1 through 15 (of 15 total)
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  • #36731

    catdonham
    Participant

    Hello,
    hopefully someone can give me a bit of a hand with this: Got a “so-called” new Orbit, spent an unholy amount of time calibrating it. Did the Origin, Resolution and PnC tests. Finally got it done, with near-perfect test cuts.

    However, I went to cut a project last night and it went from barely functioning to an expensive paperweight. Loaded up a PnC and it was a full 2 millimeters off to the right. I changed no settings since the calibration. Since then, it has gone rapidly downhill. It will not even read the registration marks 90% of the time, and the three times out of TWENTY PLUS attempts that it did recognize the marks, as soon as I clicked “cut” it shot back to the origin point, stopped, and attempted to move to the right four times. Every single other time the scan failed, so I’m not able to even do a single calibration test at this point.

    I’m about to pick it up and chuck it out the window, but it was a nightmare even getting the thing…so, if anyone could help me, I’d really appreciate it.

    Thank you for looking!

    #36761

    Sandy
    Moderator

    I think you should start a support ticket on this one.  There are a lot of questions that need to be answered and I think it’s best that both Chad and I get involved in the trouble shooting.  The link to start the ticket is here:

    Support Ticket Request

     

     

    #36764

    catdonham
    Participant

    Thank you, but I already had submitted one. #16503.

    #36767

    Sandy
    Moderator

    It’s my understanding you’ve received a reply now to your ticket?

    #36772

    catdonham
    Participant

    The only reply I’ve gotten was to tell me that this ticket and an earlier one, that I copied and pasted my problem onto in the hopes of someone seeing it, were condensed into one.  That’s it.

    #36775

    Sandy
    Moderator

    I will try to reach Chad now, but they’re closed.  I’ll make sure to check on this first thing tomorrow.

    #36776

    catdonham
    Participant

    Thank you, very much!

    #36782

    Sandy
    Moderator

    You should now have a direct message from Chad?

    #36862

    catdonham
    Participant

    I did, but I wasn’t able to read it right away, as I became terribly ill, and was in bed a couple of days; I’ve tried to get back to him since, but he hasn’t answered.

    #36869

    Sandy
    Moderator

    Because of the gap in time your ticket would have auto-closed.  If you happened to have started a new one, post that number to me. But I did go ahead and tell KNK to reopen 16503.

    So sorry you were so ill. Hope you have a MUCH healthier new year.

    #36872

    catdonham
    Participant

    Oh, no. I didn’t open a new one;  had no idea that it may have closed; I’ve just been waiting and emailed a couple times.  Thank you very much for the help and well-wishes. Really bad timing to get sick, honestly.

    Thank you, again!

    #36882

    Sandy
    Moderator

    You’re welcome!  And please do post back if you do not get a response by Monday night.

    #36905

    catdonham
    Participant

    Well, it’s quite late into the evening and, not surprising, I’ve still not heard from anyone.  Thank you for the help, however.

    #36909

    Chad Youngblut
    Keymaster

    Hi Catrina,

    I’m terribly sorry that my last message did not seem to make it through to you. I suggested we set up a phone call to get you situated. I will send you a follow-up the moment after I send this response.

    Talk soon.

    #36912

    catdonham
    Participant

    Okay! Thank you very much, Chad! I sent a response back, please let me know if it doesn’t go through, as there’s apparently something going wrong because I’m not getting some replies. Thank again!

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