My husband purchased a KNK Force for me sometime in December of 2016. It worked initially; but for some reason one day it stopped working . . . Ever since that day, we have spent hours and hours trying to troubleshoot the problem. We are both fairly tech savvy and my husband is a software developer for over 30 years. He has a ton of experience in software design and development; and works for a company that manufactures 3D X-Ray Microscopes. He has even designed a couple of 3D Printers using open designs. So . . . he’s a real tetchy and can solve just about ANY problem. This has been a real challenge, uber time consuming and a great disappointment. I had the same kind of problems with the Pazzle Cutter too. It seems that there is a real lack of quality and cohesiveness between the software and cutting machines. Unfortunately, I agree with “kristyjhicks” in that these cutters are not well supported and certainly not worth the money. We cannot recover the money or time spent/wasted on trying to get this cutter to operate correctly. This is simply “unacceptable.” It’s very unlikely that this company can grow selling “unreliable electronic cutting machines.” I have stayed away from the Cricut Cutters because of the expensive “image/font cartridges.” However, maybe I will reconsider because they sell a very reliable line of electronic cutters. They are also a “highly visible” company in the crafting arena; or maybe I will take the plunge and purchase a “commercial grade” electronic cutter. Either way, I am sadly disappointed with the quality of this electronic cutter . . .