maxx air not its usual self

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  • #3701
    mac_childs
    Participant

    My machine isn’t cutting properly even using my fail safe paper, on the usual settings for this paper it’s just scratching the surface I have to really up the force to cut right though and that just creates a mess, I’ve tried everything I can think of; three different blades, three different mats, two blade holders, different blade holder positions, different blade lengths, every combination of settings possible, four paper types, cleaning it and now I’ve taken the front off to check for bits stuck in the inside and it’s still not working properly! I’ve used knk cutters for years and I’ve had this one for about 6 months so i’m not a newbie, I’ve run out of ideas, any suggestions would be welcome! I’ve got orders to do!!! thanks!

    #3824
    Chad Youngblut
    Keymaster

    Hi there,

    If you haven’t already, I suggest giving Ron a call at 800-268-3672. He should be able to help!

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