My zing has stopped responding, please help

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  • #3125
    jumpr
    Participant

    I am desperate for some help, please. My zing has stopped responding. It won’t cut or move. It powers on but that is all. I’ve owned it for 13 months.
    I’m a mac user. I was cutting vinyl with wysiwyg. I set my blade & clicked “cut project”. The blade moved across the mat to the start position for the design & froze. The project was not yet fully downloaded to the zing (about 1/3 or less) so I cancelled the download. I shut everything down, restarted my mac.
    Attempted a second cut which was successful. Then on a third cut, same thing happened so again, I cancelled the download & restarted everything.
    After that, the zing no longer responds.
    I have reinstalled MTC & re-registered, drivers, successful bridge port, re-plugged in all cables.
    I even installed a new OS on my mac because when I reinstalled MTC, the bridge port indicated I needed OS 10.9 or higher.
    Everything in MTC appears to be operational. The cut window shows a good COM connection, I can edit & create projects. The zing is just not responding.

    Initially, I thought the problem may be in the software, but now I’m thinking it is the machine.

    #3160
    Chad Youngblut
    Keymaster

    Hi Jumpr,

    Let’s try reinstalling the cutter driver. Download it from here:

    http://www.ftdichip.com/Drivers/VCP/MacOSX/FTDIUSBSerialDriver_v2_3.dmg

    Then follow through the installation process and let us know if that helps!

    Talk soon.

    #3164
    jumpr
    Participant

    Hi Chad! Thanks!
    I downloaded the drivers via your link & installed successfully. Still no response from zing.

    Heather

    #3165
    jumpr
    Participant

    Here is my thread from the MTC forum where I also tried to get some help. Sandy & Liz were very kind & helpful.

    http://forum.make-the-cut.com/discussion/42067/mtc-no-longer-will-run-my-zing-air#latest

    Thanks!

    #3168
    Chad Youngblut
    Keymaster

    Hi Jumpr,

    After reading through the post over at the MTC forum, I think it best we create an RMA for you and get the machine in for a diagnostics. Would you mind giving us a call at 800-268-3672?

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