October 17, 2017 at 8:11 pm #26947
I received my Zing Orbit this weekend. I’m having trouble with the print and scan feature. It will scan all print registration marks with images from the SCAL 4 library. However, when I try to import a pdf, it will scan the lower right registration mark and then stops while scanning the upper right mark. I’ve tried taping my paper down to the mat, placing 2 x 4s under my mat so it lays flat. Nothing works. I would appreciate any help anyone can give me.
KendraOctober 18, 2017 at 1:43 am #26950
I would need to see your file and the reg mark settings you’re using. However, first I recommend making sure both SCAL and the ZO’s firmware are updated:
For SCAL- you cannot trust the software to notify you that there’s an update. You should be on version 4.063. You can download that version from here: http://www.craftedge.com/download/download.html
For ZO’s Firmware: because you mentioned the head goes from the bottom right reg mark to the upper right mark, that indicates the firmware has not been updated. To update, please refer to Section 1.14 of the Zing Orbit with SCAL user manual and carefully follow the instructions.
Then, if you have the same issue happening, email me at email@example.com and we’ll get it figured out. 🙂February 6, 2018 at 12:28 pm #30531
I’m also having trouble with the Print and Cut feature. I’m trying to make an iron-on for a sweatshirt. I’ve printed the image onto the special transfer paper and made a layer in SCAL that will cut the outline. When I start the scan procedure, the KNK Zing Orbit scans the lower-right and left registration marks, but fails on the top-left (with red light). I’ve updated SCAL and the firmware and gone through all the calibration steps for the Zing Orbit. Can you help me with this? Thanks!
DaveFebruary 6, 2018 at 2:52 pm #30535
Just to confirm, if you do the 4 arrow test recommended for calibration, it DOES complete all of the scanning successfully? Every time? So, this is just now happening with this particular material and project?February 6, 2018 at 6:50 pm #30541
Let me go through the 4-arrow calibration again and I’ll get back to you. I’ve noticed that the crispness of the lines on the transfer paper is not as sharp compared to the 4-arrow image I used for the original calibration. Plus, I printed the 4-arrow calibration image on a laser printer and the image I’m trying to cut around was printed on an inkjet printer. Maybe it’s going to be necessary to print a 4-arrow calibration page on the transfer paper???February 6, 2018 at 7:06 pm #30542
I’m not able to run the 4-arrow calibration. I printed out the 4-arrow image on the inkjet printer and started the calibration on the lower-right corner. The ZO only scans the first registration mark and then stops.February 6, 2018 at 7:21 pm #30544
I was able to complete the 4-arrow calibration. The problem was the rollers weren’t lined up properly so the cutting sheet was slipping as the calibration moved from lower-left to upper-left. Is there a way to slow that down? It seems faster than necessary. Back to my main issue…I tried cutting the image on the transfer paper and the scan stopped after the lower-right corner. As I mentioned before, the crispness of the registration marks is different between the two types of paper I’ve used (e.g. regular paper for the 4-arrow calibration and the transfer paper for my project).February 7, 2018 at 1:46 pm #30564
One thing that has worked with some materials is to apply scotch tape or mailing tape over the marks. See if that makes the difference. Alternatively, you could try taping some white white paper under the sheet in those four corners. Maybe that will work.February 11, 2018 at 7:04 pm #30617
In case it helps anybody, I was having trouble with the ‘scan’ step of Print2Cut. It would find the first registration mark, then scoot way off the other end of the page and scan some imaginary registration mark out on the mat somewhere. I had forgotten to set the cut marks to “print2cut – cut” on the styles page (the one with the little wrench icon). Once I did that, it was able to find all four registration marks and cut beautifully. Still struggling with a few more issues, but that one, at least, is solved.February 12, 2018 at 12:04 pm #30623
Thanks for sharing, Carey! I’ll add that to my tech support notes for the ZO. Feel free to post any other issues you’re having. We want to make sure you get those worked out.February 26, 2018 at 12:08 pm #30837
I’m back at this after recovering from a hard drive failure. I will definitely check to be sure I have it set to “cut” before trying again. As for Sandy’s suggestions for tape or white paper underneath…is the issue here one of contrast between the black corner marks and the paper/material? That may explain the problem I’ve faced, since I’ve noticed that the colors in the image I’m trying to use are somewhat muted when I print on the iron-on material compared to plain white paper. I’ll give those suggestions a try too. Thanks!February 27, 2018 at 12:01 am #30851
The best case is when the reg marks are printed dark black on an opaque white background. This provides a sharp contrast that the optic eye can more easily distinguish versus, say, muted gray reg marks on a transparent background. Please do report back what happens when you try again. Thanks!March 15, 2018 at 3:45 pm #31158
I have problem with calibration of the ZO only try to scan the first registration marks and its stop I did the x,y calibration , I print on A4 white paper the orientation is correct I tray to every thing I read from here but nothing is workingMarch 16, 2018 at 10:47 am #31165
For starters: (1) Did you update the firmware? (2) What version of SCAL are you on? (3) Are you following all of the steps, starting in Section 11.03? What section and what step are you at?
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