Slanted tables on Maxx Air

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  • #3116
    satrinaomega
    Participant

    I sent this message to customer service last week but no one has messaged me back, it started a support ticket and I even replied back to that and now I see you are going on vacation until 13th. Was hopping to have this resolved.

    My message:

    Hi

    I purchased three Maxx Airs at the same time (support ticket has details), and after a few bumps everything was working (one needed replacing) anyways I have always
    wondered why two of the three never worked as good as the third. More
    inconsistencies when cutting. I just noticed after trying to help one of my
    employees fix hers that her tables that are mounted to the machine are not
    level, they dip in towards the machine making an uneven surface.

    I looked at all three machines, and two of the three are like this and the
    third is nice and level (the third was the one you guys replaced for me
    shortly after purchase)

    I googled the problem thinking I mounted them wrong but it does appear it
    was a problem you guys had, is it possible to get new tables for those two
    machines?

    -Marie (support ticket has all of my contact information.)

    #3159
    Chad Youngblut
    Keymaster

    Hi Marie,

    As per our conversation via the ticket system, I’ll have Ron get with you on this ASAP.

    Talk soon!

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