Sure Cuts Crash

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  • #48037
    Omer
    Participant

    <div id=”polyglot__panel” style=”left: 385px; top: 61px;”>
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    <div class=”polyglot__section”>E-posta yoluyla takip yanıtlarını bana bildir</div>
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    <div id=”polyglot__panel” style=”left: 385px; top: 61px;”>
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    <div class=”polyglot__section”>E-posta yoluyla takip yanıtlarını bana bildir</div>
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    Can you help me please? The program crashes as soon as I change the cutter settings. I deleted and reinstalled the program a few times. I am really tired.

    #48038
    Sandy
    Moderator

    Are you on a PC or a Mac?

    When you first launch SCAL, what EXACT version number does it show?

    Thanks!

    #48039
    Omer
    Participant

    macOs 11.2.2 and SCAL 5.053

    thank you for your help

    #48040
    Omer
    Participant

    Process: Sure Cuts A Lot 5 [1001]
    Path: /Applications/Sure Cuts A Lot 5/Sure Cuts A Lot 5.app/Contents/MacOS/Sure Cuts A Lot 5
    Identifier: com.craftedge.surecutsalot5
    Version: 5.053 (5.053)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Sure Cuts A Lot 5 [1001]
    User ID: 501

    Date/Time: 2021-03-04 20:17:25.425 +0300
    OS Version: macOS 11.2.2 (20D80)
    Report Version: 12
    Anonymous UUID: A881674D-51C8-242B-6E51-DFA8815DC001

    Sleep/Wake UUID: E8318B64-B267-4873-BFE8-1CFF64005273

    Time Awake Since Boot: 3200 seconds
    Time Since Wake: 2000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000054
    Exception Note: EXC_CORPSE_NOTIFY

    Termination Signal: Segmentation fault: 11
    Termination Reason: Namespace SIGNAL, Code 0xb
    Terminating Process: exc handler [1001]

    VM Regions Near 0x54:
    –>
    __TEXT 106e28000-10831d000 [ 21.0M] r-x/r-x SM=COW /Applications/Sure Cuts A Lot 5/Sure Cuts A Lot 5.app/Contents/MacOS/Sure Cuts A Lot 5

    Application Specific Information:
    Performing @selector(OnCommand:) from sender NSPopUpButton 0x7ff5ca127f60

    #48041
    Omer
    Participant

    Hi Sandy

    the software team solved the problem. thank you for your interest.

    #48042
    Sandy
    Moderator

    Any chance you can share the solution with me?  I help dozens of people on various SCAL FB groups and I would love to know how to respond  the next time I hear someone post this issue.  Thanks in advance!

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