I recently had a virus on my computer so my husband wiped it clean and reinstalled everything. I then went out to KNKUSA and installed the driver for KNK Zing / Zing Air & MAXX Air driver and the Plug-ns for KNK Zing / Zing Air Plugin for MTC. Also installed MTC.
I then tried to cut something and my zing just fed the mat right out. So I tried to just cut a small star and it barely moves and starts to cut but quits. I then decided to uninstall everything and reinstall again. I tried cutting a circle and it cut it but so so so slowly. I checked my speed for cutting and it wasn’t that. When I go to position the blade for cutting it also doesn’t hardly move but when I turn off and on the zing the blade moves fast like it should.
My zing cut just fine before I didn’t have any issues. Please help.
Maybe try reinstalling the FTDI driver. You can access it from the following link. But first, unplug the cutter from your computer. Then download and install. Reboot Windows and wait a bit fro it to come back up. Then plug in the Zing and try again. If it still is cutting really slow, then I recommend either calling KNK USA 800-268-3672 or starting a support ticket at their site.