Computerized Cutting Systems and Supplies – KLIC-N-KUT › Forums › Cutters & Equipment › KNK Zing / Air / Orbit › Zing Barely moving when cutting and Seems Confused
November 13, 2017 at 2:07 pm #27453
I recently had a virus on my computer so my husband wiped it clean and reinstalled everything. I then went out to KNKUSA and installed the driver for KNK Zing / Zing Air & MAXX Air driver and the Plug-ns for KNK Zing / Zing Air Plugin for MTC. Also installed MTC.
I then tried to cut something and my zing just fed the mat right out. So I tried to just cut a small star and it barely moves and starts to cut but quits. I then decided to uninstall everything and reinstall again. I tried cutting a circle and it cut it but so so so slowly. I checked my speed for cutting and it wasn’t that. When I go to position the blade for cutting it also doesn’t hardly move but when I turn off and on the zing the blade moves fast like it should.
My zing cut just fine before I didn’t have any issues. Please help.
TaralynnNovember 13, 2017 at 11:53 pm #27470
Sorry, but I DO need you to verify the speed settings. Please go to the window and take note of both the Up Speed and the Cut Speed. Please report back after you see what they are set at.November 13, 2017 at 11:53 pm #27471
Sorry, but I DO need you to verify the speed settings. Please go to the window and take note of both the Up Speed and the Cut Speed. Please report back after you see what they are set at.November 14, 2017 at 9:19 am #27475
It is set to 10 for Cut and 10 for UpNovember 14, 2017 at 2:50 pm #27487
Maybe try reinstalling the FTDI driver. You can access it from the following link. But first, unplug the cutter from your computer. Then download and install. Reboot Windows and wait a bit fro it to come back up. Then plug in the Zing and try again. If it still is cutting really slow, then I recommend either calling KNK USA 800-268-3672 or starting a support ticket at their site.
http://www.ftdichip.com/Drivers/D2XX.htm (look for the words setup executable in the right side column… click on those words).November 14, 2017 at 4:04 pm #27489
Thanks Sandy, I will give it try when I get home.November 15, 2017 at 7:04 am #27499
Thanks, Sandy. That worked. I really appreciate your help!November 15, 2017 at 7:08 pm #27517
You’re welcome! That’s great news!July 14, 2018 at 3:11 pm #34484
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