Computerized Cutting Systems and Supplies – KLIC-N-KUT › Forums › Cutters & Equipment › KNK Zing / Air / Orbit › Zing Orbit Settings? HELP
Tagged: zing orbit
June 21, 2018 at 12:11 pm #33594
Thanks for fast reply. Hope Chad will figure this with the engineer. I guess he will help me with replacing the faulty Blue Blade holder as well. Considering the massive error I don’t know if I can ever trust this machine. Don’t know if I can return the Zing Orbit now and what your policy is when customer found this kind of problems. Please note that the Zing did nothing else than the tests ~8h of total usage.
I was hoping to use this machine with the Orbit Accessory promised way long ago. I understand the development process but … how can I ever trust that the machine will perform with Orbit Accessory when simple plane card-stock cuts are so chalenging.
I don’t know what to say about the KNK Zing Orbit now. Way too much headache for some relatively simple tasks. Customer support always assume that the client may do something wrong, it try to be helpful but it’s hard for them to acknowledge that their product have a real problem. Of course your demos run smooth but the customer experience is not same. At least on my machine. I have a broad experience with different machines, some of them build from kits and parts (3D printers, laser cutters, die cutter and a small CNC) but this is by far the most unfriendly experience.June 22, 2018 at 11:46 am #33612
The blue blade holder will definitely be replaced.
I regret causing you to waste time repeating so many tests. My only defense is that I’ve been doing this for 12 straight years and at least 95% of the time (if not more) the issues are “new owner” mistakes. There have been way too many occasions when we have assumed, based on customer feedback during troubleshooting, there’s a defect with the cutter itself, changed it out, only to find that the first one was perfectly fine! So then it has to be sold as a refurbished unit. The loss in profit on that unit combined with the cost of shipping back and forth to the customer, ends up being a net loss to the company. Thus, we try to be thorough.
Our #1 goal has always been to have successful customers… to do what’s needed so they that understand their KNK machines and that the machines perform the various tasks that we advertise. We won’t abandon you. We will continue to work with you. So, thank you so much for your continued patience.June 22, 2018 at 12:57 pm #33613
I understand your position and I really appreciate your patience as well. I’m positive that at the end we will solve all those issues and I will finally become a happy customer. I will not let those problems to put a shadow on the fantastic machine Zing Orbit should be. For now I just hope …June 22, 2018 at 4:33 pm #33616
I have some partially good news. Another new ZO owner reported a similar calibration issue today after updating the firmware. It appears that the factory made a change such that the ZO’s shipping now need a different firmware version. I understand Chad has emailed this firmware version for you to install. I will be updating the ZO UM in a few minutes to reflect the firmware update only applies to those who received delivery of their ZO’s prior to March of this year.June 22, 2018 at 5:13 pm #33618
I received my Zing on April 26 (ordered on April 06). When ordered you did not have it in stock. So I guess it’s not from the old lot.
Also .. this big change on the production line should get your supervision/approval so you’ll know what else can be affected. Can you tell me/us what was changed? Custom firmware will not change anything on this issue, will only hide the compensation from customer if no hardware change were made.
June 23, 2018 at 1:35 am #33622
- This reply was modified 8 months, 4 weeks ago by someone.online.
This is not a custom update. This firmware update you were sent, like ALL firmware updates, came from the same engineering team who made the changes to the Zing Orbit before the manufacturing of this latest shipment. Because the head engineer works through an interpreter, KNK USA doesn’t always receive a clear understanding of the changes. Also, because this is the first time we’ve had a situation like this happen, we’re making it very clear to the factory, that from this point forward, we need to know about ANY and ALL firmware changes so that we don’t inadvertently have our customers updating to a firmware version that isn’t compatible with their particular ZO. Therefore, this isn’t really a “fix”, but rather the version that would have been installed on your ZO when you received it. This same version you received cannot be installed on, say, my ZO because I have an older ZO and it would then cause me issues.
I hope this makes sense. If you still have questions or issues, please let us know.June 25, 2018 at 9:19 am #33630
The explanation seems logic. I’ve tested the new firmware and no problem found. Everything works. Will do more test later in the evening.
I’ve also tested the Blue Blade holder again but no changes.
Just out of curiosity what can be wrong with the holder? Just try to understand and maybe can troubleshoot my self for future.June 25, 2018 at 9:49 am #33633
Good news on the firmware update. Regarding the blade holder, I checked with Chad and he said that a bad bearing is most likely the cause.November 24, 2018 at 11:33 pm #36747
I am having the same issue with cuts. I’ve already spent two days trying different materials, tried the recommend settings, adjusted pressure, speed, blade exposure, compared with blade exposure from my Silhouette Cameo and I still can’t get a clean cut. I know it’s not too much exposure on my blade because I’ve been very careful about it. But it either doesn’t cut all the way through or it tears the edges of the shape. I tried the same shapes with my Cameo and it easily cuts with no issues. I decided to buy the Zing Orbit because I thought I could do more with it but I am starting to think that I made a huge mistake. I’s been extremely frustrated, wasted a lot of material running several tests and still can’t get this machine to make clean cuts.November 26, 2018 at 3:26 pm #36760
First of all, have you used the flow chart in Section 2.09 to figure out the best settings? It directs you to increase both the blade exposure and the pressure if you’re NOT getting ANY a cut-through at all. But once the blade can penetrate the cardstock, you do NOT want to increase it any more or you’ll get tearing.
Once you have your test ring cut out, pull it out and look at the mat. If you see cut lines in the mat that cannot be scratched away, you need to reduce the blade exposure but do NOT change the pressure. Just reduce the blade exposure until it still cuts cleanly through without cutting into the mat.
Then, if you perform a cut and you still see it cutting great in some places but not in others there are 3 things: (1) Your mat isn’t sticky enough or you didn’t get press the material down evenly (2) You should increase the pressure higher (3) The speed is too high for the material to cut in more difficult spots (like around sharp corners).
Finally, if you’re using the tables, make sure they are level. There’s enough wiggle room when tightening the screw that they can end up higher on one end versus the other and that can cause the blade to be too high on one side of the cutter versus the other.
Hope this helps! And please do post back!
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