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Viewing 15 posts - 1 through 15 (of 161 total)
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  • in reply to: KNK Zing Orbit Not Turning On #47659
    Chad Youngblut
    Keymaster

    Hi Ellen,

    I see you received my email and also created and RMA. We’ll keep an eye out for your machine and get you squared away.

    Take care!

    Chad Youngblut
    Keymaster

    Good day Raphael. I am sending you a direct email right now. It will be coming from sales@plottergeekscom.

     

    in reply to: KNK Zing cutter problems!!!!! #38593
    Chad Youngblut
    Keymaster

    Hi Carol,

    I will personally reach out to you by phone, today.

    Talk soon!

    in reply to: Help with Orbit Reg Marks and Other Nightmares. #36909
    Chad Youngblut
    Keymaster

    Hi Catrina,

    I’m terribly sorry that my last message did not seem to make it through to you. I suggested we set up a phone call to get you situated. I will send you a follow-up the moment after I send this response.

    Talk soon.

    in reply to: need Customer Service attention #36057
    Chad Youngblut
    Keymaster

    Hi Marc,

    I just responded to your ticket. We’ll get you squared away ASAP.

    in reply to: Request fo Customer Service #33437
    Chad Youngblut
    Keymaster

    Hello Alya,

    I just responded to your ticket. I did respond to your last set of questions, and so that would explain why the ticket was closed. However, I created a follow-up and copied my response in there. Please let me know if that does not arrive and I can try responding to you, through direct email.

     

    Take care and talk soon.

    in reply to: CALIBRATING EXTRUDER #32411
    Chad Youngblut
    Keymaster

    Hi there,

    I am not familiar with ReplicatorG so I won’t be much help, in that respect. With that in mind, The KNP3D would better match a Replicator 2X and not an R1.

    Hope this helps.

    in reply to: Cutting Depth & Z-Axis #30796
    Chad Youngblut
    Keymaster

    Something like this “should” work. I’ve checked in SCAL and offset control isn’t an issue (I tested by entering a value of 10mm).  This would require some experimentation, but I like the idea behind it!

    in reply to: Rotary tool mount holds down shaft lock #30674
    Chad Youngblut
    Keymaster

    @GeNeo: No problem at all. Please email me your shipping info and I will have one sent off.

    in reply to: Cutting Motor Problem #30358
    Chad Youngblut
    Keymaster

    I assume you both have an original Zing or Zing Air(?) If so, that red limit switch can either get stuck or simply fail. If it appears to be broken, please fill out a ticket at the link Sandy provided above.

     

     

    in reply to: New KNK 3D Printer – Unpack and setup #30357
    Chad Youngblut
    Keymaster

    Hi Mark,

    The small tubes are replacement teflon tubes for the print head. These do need to be replaced once in awhile. The constant heat causes them to swell, over time.

    There are some extra fasteners in that bag. However, 2 of the screws are for mounting the print head.

    We always do a final print on the machine before sending it out. That’s what you’re seeing on the build plate. We leave it on there so you can see that something has been printed on the machine.

    That small piece of tape that you see on top of the Kapton tape serves 2 purposes: 1: it allows you to peel it off (or use it, if you like) without damaging the unused Kapton. 2: It created extra strong adhesion for the part to the build plate.

    I hope this helps!

     

    in reply to: Rotary tool mount holds down shaft lock #30355
    Chad Youngblut
    Keymaster

    Thanks for bringing this to our attention! We will make adjustments accordingly. The factory for our rotary tools obviously changed the design without alerting us, so this was completely overlooked.

     


    @myates
    – Would you consider sharing your design?


    @Alex
    – Please send in a ticket and we will get you a new adapter, once we have it created.

    in reply to: Force Y Position Off on Subsequent Passes #30325
    Chad Youngblut
    Keymaster

    One last test: Put the pen in the jaw along with some plain white printer paper (on the cutting mat). Draw the same design in two passes. Adjust the starting and ending depth to match. Do this at a lower depth, (whatever you can get away with while still having enough pressure using the pen).

    Also, check the left side of the grit shaft / roller bar and make sure it’s not separated from the side.

    in reply to: Can I cut 1mm thick polycarbonate with a KNK Maxx? #30293
    Chad Youngblut
    Keymaster

    The KNK Force will not be able to cut polycarb better than the MAXX. However, I do have a machine with 2000g which might do the trick. Please fill out a ticket here:

    Support ticket request

    I would love to do some testing for you, if you could get some material my way.

    in reply to: Force Y Position Off on Subsequent Passes #30292
    Chad Youngblut
    Keymaster

    Some chipboard can be more difficult than others. The chipboard you’re cutting is about 0.05″ which can sometimes be tricky.

    Try lowering your blade tension and raising your ending depth. I’d suggest a blade tension of 3 and a ED around 180.

    It’s worth mentioning that chipboard varies quite a bit from one brand to the next, and sometimes even with one batch to another, of the same brand. Given the values you’re having to use in relation to our suggested cut settings, I believe the product you are trying to cut may be a little on the dense side.

    Since you’re cutting a thicker chipboard, an alternative option might be to cut a thinner chipboard and adhere two identical cuts on top of each other. We recently had a customer wanting to cut 0.06″ chipboard, and we found that it was far too dense and thick to cut well with the blade. However, two pieces of 0.03″ pieces cut beautifully.

    I hope this helps!

Viewing 15 posts - 1 through 15 (of 161 total)

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