Forum Replies Created
I see you received my email and also created and RMA. We’ll keep an eye out for your machine and get you squared away.
Take care!May 28, 2020 at 1:34 pm in reply to: Customer Service? Shipment lost, no reply since 7 weeks #47526
Good day Raphael. I am sending you a direct email right now. It will be coming from sales@plottergeekscom.
I will personally reach out to you by phone, today.
I’m terribly sorry that my last message did not seem to make it through to you. I suggested we set up a phone call to get you situated. I will send you a follow-up the moment after I send this response.
I just responded to your ticket. We’ll get you squared away ASAP.
I just responded to your ticket. I did respond to your last set of questions, and so that would explain why the ticket was closed. However, I created a follow-up and copied my response in there. Please let me know if that does not arrive and I can try responding to you, through direct email.
Take care and talk soon.
I am not familiar with ReplicatorG so I won’t be much help, in that respect. With that in mind, The KNP3D would better match a Replicator 2X and not an R1.
Hope this helps.
Something like this “should” work. I’ve checked in SCAL and offset control isn’t an issue (I tested by entering a value of 10mm). This would require some experimentation, but I like the idea behind it!
I assume you both have an original Zing or Zing Air(?) If so, that red limit switch can either get stuck or simply fail. If it appears to be broken, please fill out a ticket at the link Sandy provided above.
The small tubes are replacement teflon tubes for the print head. These do need to be replaced once in awhile. The constant heat causes them to swell, over time.
There are some extra fasteners in that bag. However, 2 of the screws are for mounting the print head.
We always do a final print on the machine before sending it out. That’s what you’re seeing on the build plate. We leave it on there so you can see that something has been printed on the machine.
That small piece of tape that you see on top of the Kapton tape serves 2 purposes: 1: it allows you to peel it off (or use it, if you like) without damaging the unused Kapton. 2: It created extra strong adhesion for the part to the build plate.
I hope this helps!
Thanks for bringing this to our attention! We will make adjustments accordingly. The factory for our rotary tools obviously changed the design without alerting us, so this was completely overlooked.
@myates – Would you consider sharing your design?
@Alex – Please send in a ticket and we will get you a new adapter, once we have it created.
One last test: Put the pen in the jaw along with some plain white printer paper (on the cutting mat). Draw the same design in two passes. Adjust the starting and ending depth to match. Do this at a lower depth, (whatever you can get away with while still having enough pressure using the pen).
Also, check the left side of the grit shaft / roller bar and make sure it’s not separated from the side.January 24, 2018 at 8:44 am in reply to: Can I cut 1mm thick polycarbonate with a KNK Maxx? #30293
The KNK Force will not be able to cut polycarb better than the MAXX. However, I do have a machine with 2000g which might do the trick. Please fill out a ticket here:
I would love to do some testing for you, if you could get some material my way.
Some chipboard can be more difficult than others. The chipboard you’re cutting is about 0.05″ which can sometimes be tricky.
Try lowering your blade tension and raising your ending depth. I’d suggest a blade tension of 3 and a ED around 180.
It’s worth mentioning that chipboard varies quite a bit from one brand to the next, and sometimes even with one batch to another, of the same brand. Given the values you’re having to use in relation to our suggested cut settings, I believe the product you are trying to cut may be a little on the dense side.
Since you’re cutting a thicker chipboard, an alternative option might be to cut a thinner chipboard and adhere two identical cuts on top of each other. We recently had a customer wanting to cut 0.06″ chipboard, and we found that it was far too dense and thick to cut well with the blade. However, two pieces of 0.03″ pieces cut beautifully.
I hope this helps!
- This reply was modified 2 years, 10 months ago by Chad Youngblut.