Chad Youngblut

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Viewing 15 posts - 136 through 150 (of 161 total)
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  • in reply to: Problem Cutting Laminated document #3421
    Chad Youngblut
    Keymaster

    I’ve personally cut through this before without issues, so I know it’s doable. How much blade do you have exposed? Having enough to cut through your material is obviously necessary. However, you want to make sure you don’t have too much sticking out. As a rule, you only want enough exposure to cut through the material and virtually “kiss” the cutting mat. You could also try raising the blade holder out of the jaw a little bit can help, too.

    Only other possibility might be that the blade is chipped. If all else fails, try swapping the blade out for a new one, and give it another shot.

    Let me know if that helps!

    in reply to: Problems Cutting #3420
    Chad Youngblut
    Keymaster

    Hmm. I suppose it is possible. If you could send an email to use by clicking here, I can see about getting you a replacement bearing for inside the holder.

    Talk soon!

    in reply to: Problems Cutting #3402
    Chad Youngblut
    Keymaster

    Hi Stick484,

    This almost sounds like the blade isn’t swivelling properly in the bladeholder. Try taking the blade out, replacing it with a different one (most likely chipped if not spinning correctly). Now take the small spring and actually snip it in half. Put the bladeholder back together with the bade and newly-snipped spring and try again.

    Let me know how that works!

    Talk soon.

    in reply to: Shrill sound no cutting #3401
    Chad Youngblut
    Keymaster

    Hi Angela,

    Has someone gotten to your ticket? This sounds like it may be something that our technician would need to diagnose with you. If not, please feel free to give him a call at 800-268-3672.

    Talk soon!

    in reply to: MTC Print Preview #3400
    Chad Youngblut
    Keymaster

    Hi Yanira,

    Have you registered MTC yet? The X might be showing up if the software is still in demo mode.

    Hope this helps!

    in reply to: Zing Air cuts seem to shift #3399
    Chad Youngblut
    Keymaster

    Hi Brad,

    What type of material are you cutting? Is it a large design, or a thick material? There are two possibilities, from what I know:

    1: the cutting mat is shifting while you’re cutting, often referred to as “skewing”.

    2: you’re experiencing mechanical slip, which can look like skewing.

    Regardless of which, I recommend the following:

    Make sure you don’t have too much blade exposed: You just want the blade to barely cut through beyond the thickness of whatever you are cutting. You want the blade to merely “kiss” the cutting mat.

    Slow the cutter down: If you’re cutting a little too fast for the thickness of material you’re cutting, you can cause extra resistance.

    Try a new blade: If your blade is dull, this can also create resistance, in turn causing the machine to skew.

    Hope this helps!

    in reply to: Windows 10 #3308
    Chad Youngblut
    Keymaster

    I’ve been using the MAXX Air and Zing Air on W10 for a couple of days now. Everything seems to be working fine.

    Hope this helps!

    in reply to: MTC PIN #3307
    Chad Youngblut
    Keymaster

    Hi there,

    If you haven’t received a response already, please let me know and we will get you squared away ASAP.

    Take care.

    in reply to: max height of objects #3306
    Chad Youngblut
    Keymaster

    Hi RPC,

    The MAXX Air has a clearance of about 1/4″ but the machine can only hold about 1/8″ under the pinch wheels. Also, 1/4″ is cutting it super close, so I would probably stick to something closer around the 1/8″ mark.

    Hope this helps!

    in reply to: Airport Express USB setup with Zing Air #3255
    Chad Youngblut
    Keymaster

    Hi Gabe,

    I’m not quite sure if that would work or not. I’ve not tried it and I don’t have an apple airport setup to try. If you do, it might be worth experimenting with. The first sign of possible success would be if the MTC COM Bridge will open without throwing any errors (not seeing the cutter). I’d be very interested in finding out your results, if you do decide to give it a whirl!

    in reply to: Getting a cleaner cut #3253
    Chad Youngblut
    Keymaster

    Ah great news! Thanks for the update 🙂

    in reply to: Glitch while cutting #3239
    Chad Youngblut
    Keymaster

    Hi Lauren,

    This seems to be related to the limit switch. It’s an optic sensor, so if something has gotten on the eye, it may be causing this to jam against the side, instead of stop like it should. If you don’t mind, please give Ron a call at 800-268-3672 and he should be able to give you a few things to try.

    in reply to: Getting a cleaner cut #3238
    Chad Youngblut
    Keymaster

    Hi Gabe,

    Try raising the blade offset a bit. Although we have listed blade offset values, sometimes the grind of the blade can be slightly off. Try raising it from 25 to 35 and give it another go. If it still could use improvement, try raising another 10 units.

    Hope this helps!

    in reply to: My zing has stopped responding, please help #3168
    Chad Youngblut
    Keymaster

    Hi Jumpr,

    After reading through the post over at the MTC forum, I think it best we create an RMA for you and get the machine in for a diagnostics. Would you mind giving us a call at 800-268-3672?

    in reply to: Glitch while cutting #3163
    Chad Youngblut
    Keymaster

    Hi Michael,

    Not quite sure what would cause it to actually Zig-zag. Would you say it might be more of a “chattering”? Where the blade is skittering across the surface? This would look almost like a perforation.

Viewing 15 posts - 136 through 150 (of 161 total)

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