Chad Youngblut

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Viewing 15 posts - 31 through 45 (of 161 total)
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  • in reply to: Can't open C3 or connect to KNK network! #9799
    Chad Youngblut
    Keymaster

    Hi there,

    The easiest way to recover, at this point, would be to plug the KNK Force back into your router using the Ethernet cable. Then, log into the admin panel of your router and find the device list / DHCP client list / client table (the name varies from one router to the next). Locate the KNK Force on your network, visit the IP address and make the necessary changes. I typically like to test my wireless connection BEFORE unplugging the Ethernet cable 🙂

    Hope this helps!

    in reply to: KNK Maxx Air and iMac #9427
    Chad Youngblut
    Keymaster

    Hi Brenda,

    Is there any chance you saved your calibration values from the PC? If you still have access to the PC (and MTC is still installed) you could copy them from MTC, and all should work well.

    As for the machine stopping before finishing the cut, this is probably a data throttling issue.

    click the little wrench in the top right corner of the KNK Plug-in window:

    Next, select data throttling. I suggest changing the settings to “Pause every 1 command for 25ms.

    If that still seems to cause problems, raise the ms setting from 25 to 30.

    Hope this helps!

    in reply to: Advice about Force vs other cutters #9425
    Chad Youngblut
    Keymaster

    Hi there!

    Based off the designs that you’ve provided, I’d say the KNK Force would be more than capable of producing Print and Cuts that you’d be pleased with. You’ll find that the Force is faster than the portrait. If your main issue is the size, the Force should exceed your expectations.

    The KNK MAXX Air is great at doing large runs, up to 24″ wide. If you plan to produce a LOT of product, it’s definitely a contender. Its advantages over the Force are the cutting width and speed.

    Hope this helps!

    in reply to: Force not starting #8773
    Chad Youngblut
    Keymaster

    Hi blc,

    This seems to be an isolated incident. We have not seen power supplies fail like this. Since PhilH is in Australia, we have not had an opportunity to look at the machine. Please let us know if you have any further questions or concerns.

    in reply to: Force not starting #8772
    Chad Youngblut
    Keymaster

    Hi blc,

    This seems to be an isolated incident. We have not seen power supplies fail like this. Since PhilH is in Australia, we have not had an opportunity to look at the machine. Please let us know if you have any further questions or concerns.

    in reply to: Force not starting #8771
    Chad Youngblut
    Keymaster

    Hi PhilH,

    I spoke with Fred. Although he is currently out of stock on Forces, he was more than happy to take a look at the machine for you. Were yo not able to get in touch with him?

     

     

    in reply to: unable to communicate with the force #8728
    Chad Youngblut
    Keymaster

    Hi there,

    Please give us a call at 800-268-3672 and we’ll get this taken care of today 🙂 Please ask for me (Chad) or Ron.

    Take care and talk soon.

    in reply to: New to cutting-yikes #8703
    Chad Youngblut
    Keymaster

    Correct – You would need a design program to create your designs. MTC and SCAL both work great. SCAL has the added benefit of directly connecting to the Force, allowing you to send cut files directly to the machine, (as opposed to opening the cut file in C3)

    The Force works with the SVG format. With both MTC and SCAL, you could open your PDF files and then export as an SVG.

    As for Bitmaps, I find that MTC does the best at vectorizing (pixel tracing) images to create cut files. However, SCAL also has a pixel trace feature.

    Hope this helps!

    in reply to: New to cutting-yikes #8699
    Chad Youngblut
    Keymaster

    Hi Christy,

    Based on the info you’ve provided, I think the Force could work well for you. The built-in software (C3) is a control software. With our documentation, email and over-the-phone help, it’s relatively straight forward.

    You’ll need a design application like MTC to create your files, which we’ve written the manual for as well!

    Cutting vinyl is an easy material to cut. A lot of people seem to be afraid of it, but it’s very forgiving and can be cut with great detail on the KNK Force.

    I hope this helps! Please let me know if you have any other questions or concerns 🙂

    in reply to: Lack of Force #8689
    Chad Youngblut
    Keymaster

    Hi PhilH,

    I’m terribly sorry to hear about this. We tried to facilitate the power supply exchange as fast as we could, from the US. I believe the Australian distributor was closed down for vacation during this whole fiasco, limiting the level of support by your dealer.

    If you’re willing to give us one more shot, I’ll deal directly with the distributor to get this resolved for you immediately. I’ll make sure we take care of the shipping costs and get you the machine you deserve.

    I also received your ticket. For speed’s sake, let’s use that as our form of communication for this matter.

    Talk soon!

    in reply to: Maxx Air Cutting Issue #8518
    Chad Youngblut
    Keymaster

    Hi Jacksonista,

    Sounds good. We’ll be closed until Tuesday, due to Memorial Day. We’ll get you squared away ASAP.

    in reply to: Filament gear grinding #8026
    Chad Youngblut
    Keymaster

    As Ron suggested earlier, it could be the teflon guide tube(s). They can begin to swell after a lot of use. Another thought: Did you notice if the fan was working correctly? If the fan has stopped working, the heat can transfer up from the heating block and soften the filament to the point of wrapping around the drive mechanism.

    in reply to: Cutting Issue #8025
    Chad Youngblut
    Keymaster

    It’s a little small to tell, but it appears as though the blade may actually have a chip in it.

    Based off the earlier image (looks like bad tearing), it further validates my assumption. Try changing to a different red cap blade. Before placing the bladeholder back into the Zing, make sure the blade is spinning properly. If it’s “sticking”, that could be the culprit.

     

    in reply to: Mat slipping during cutting #6069
    Chad Youngblut
    Keymaster

    Try lowering your speed from 20 to 15. If you still get slipping, try a speed of 10 for this particular file / shape.

    Hope this helps!

    in reply to: Where to get – purchase library of images #5942
    Chad Youngblut
    Keymaster

    There are multiple sources for files that can be cut on from MTC. I would first recommend checking out the MTC gallery. This currently has over 10,000 cut files uploaded to it. All of which can be used for personal and commercial use.

    You could also check out premium or paid-for SVG sites like http://svgcuts.com/ or http://www.3dsvg.com/.

    Hope this helps!

Viewing 15 posts - 31 through 45 (of 161 total)

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