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  • in reply to: Sure Cuts Crash #48042
    Sandy
    Moderator

    Any chance you can share the solution with me?  I help dozens of people on various SCAL FB groups and I would love to know how to respond  the next time I hear someone post this issue.  Thanks in advance!

    in reply to: Sure Cuts Crash #48038
    Sandy
    Moderator

    Are you on a PC or a Mac?

    When you first launch SCAL, what EXACT version number does it show?

    Thanks!

    in reply to: bladeholder #48032
    Sandy
    Moderator

    Does the blade fall out if you shake the holder up and down (do this over a towel or something soft in case it falls).

    Remove the bottom cap and make sure nothing (such as a sliver of material) was caught up inside the holder. Blow through the cap.

    Remove the blade and then reinsert it. Push on it to make sure you have the spring retract.  Then replace the cap and try again.

    If you still have issues, test another blade holder if you have one. It could be a particular bearing has worn out.

    If you don’t have another blade holder to test, please send me an email.

     

    in reply to: element knk white #48008
    Sandy
    Moderator

    I need more details.  Is your KNK an Element model for sure?  At what point are you with getting your KNK to work again? Note that because this original thread started in 2018, the available options have changed (assuming you no longer have the dongle that came with your KNK Element).  Please provide me a LOT more information so that I can properly help you with this.

    in reply to: knk force and inkscape #48000
    Sandy
    Moderator

    Unfortunately, so many changes were made in Inkscape 1.0 that it’s SVG files will not load into C3. You have two options:

    (1) Use the older Inkscape 0.91 (I can’t recall if 0.92 works or not)

    (2) Continue using Inkscape 1.0 for printing, but then import your SVG file into SCAL for cutting. If you have issues with it working correctly, feel free to email me smccauley45@cox.net or reach me on Facebook at https://www.facebook.com/sandy.mccauley.35/

    We’ll get it working!  🙂

    in reply to: force pinchwheels #47989
    Sandy
    Moderator

    You’re welcome!  So happy to hear it arrived promptly.  🙂

     

     

    in reply to: force pinchwheels #47980
    Sandy
    Moderator

    I didn’t receive an email  from  you. Are you still interested?

    • This reply was modified 3 months, 3 weeks ago by Sandy.
    in reply to: force pinchwheels #47971
    Sandy
    Moderator

    Chad says they do not have any  more Force pinch wheels. However, I only ever used 2 of mine and kept the 3rd in an inventory box. I’ll sell it to you if you want it.  $20 + ~ $8.30 for USPS shipping.  Email your Paypal address to smccauley45@cox.net if you’re interested.

    in reply to: force pinchwheels #47969
    Sandy
    Moderator

    I will check for you.  I assume you live in the USA?

    in reply to: KNK Maxx revival, trying to make it work in 2020 #47932
    Sandy
    Moderator

    Post back if you have any issues getting it to work.  I will be happy to help you.  You can also email me at smccauley45@cox.net.  Oh… and my MaxxAir support page is here:

    KNK Maxx Air Support Page

     

    in reply to: The needle holder does not go down #47913
    Sandy
    Moderator

    Okay.  🙁   You’ll need to start a support ticket with Plotter Geeks. I don’t handle the diagnosis and repairs for cutters.  Here’s the link:

     

    Contact

     

    What I CAN do is follow up on your behalf. So, right after you start this ticket, post back here so that I know. Thanks!

    in reply to: The needle holder does not go down #47910
    Sandy
    Moderator

    You just remove the 2 screws on the left side and it should come right off.  You can also open the lid on your ZA, if that helps. It pops open on both sides where it meets the end caps.

    in reply to: The needle holder does not go down #47908
    Sandy
    Moderator

    Remove the blade carriage cover so that you can examine the cutting head to see if a piece of material got caught up inside and is preventing the head from dropping down.

    in reply to: How to download die cuts KNK Groove E #47868
    Sandy
    Moderator

    First of all, why do you say SCAL is not available to you?  It’s very easy to reinstall and register. If you lost your registration, you can retrieve it. I can help you with all of that… please email me at smccauley45@cox.net.

    Regarding finding free files, have a look at my Great Links page here:

    Great Links

     

     

     

    in reply to: c3 auto pnci #47804
    Sandy
    Moderator

    Great news and you’re welcome!

     

Viewing 15 posts - 1 through 15 (of 614 total)

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