Shipping Information

How quickly do orders ship?

Online orders are processed in 1 – 3 days. However ground orders placed before 2:00pm EST will typically ship same-day. Any orders placed after 2:00pm EST will ship the following day Via FedEx or USPS. Express ordered are to be placed before 1:00pm EST to ship same day. Occasionally, there will be exceptions causing further delay on meeting our standard deadlines. In the case we are unable to meet our regular deadlines, a notice will be posted on our website. This can include holidays, company vacation time, pre-orders, back ordered items etc. In the instance that we have a holiday or company vacation time please allow two to three days processing.

*We do not ship on weekends, holidays or during company vacation time. The shipping date given during the time of checkout is only an estimated delivery date. This date is proper in the instance that your order is placed before 2 pm EST and we can get it out same day.

Back orders:

Any items that are back ordered can take up to an additional 4-5 days before shipping. There can and will be some exceptions on the back orders and will vary case by case. Customers will be notified when placing an item in their cart if it is a back order item. You will see “Back ordered” in the title or “Available as a back order” above the “QTY” box. Your cart will also state at the time of check out if your item is on back order. Your line item will state “back order” or “back ordered:”. If the item you have ordered as a back order is going to be longer than the standard 4-5 days prior to shipping, you will receive a direct email stating the reason your item will be on back order longer than expected and we will give you options to either keep your order on back order until it comes in, if you’d like to change the item or if you’d like a refund.

Shipping costs:

Shipping costs are calculated based on weight, dimension and travel distance. Our shopping cart automatically calculates these shipping costs, once a customer has provided a shipping address.

Free Shipping Specials:

Our free shipping special applies to the continental United States, only. Shipping to APO/AE/FPO/DPO/PTFAS,  Alaska, Hawaii, Puerto Rico and other countries would not fall under any free shipping specials. This also only applies to items that qualify under the free shipping special. Items that do not qualify will state on the listing “Item is not available for free shipping.”

How long will it take for my product to arrive?

Our standard shipping methods are FedEx Ground, FedEx Home Delivery, FedEx SmartPost and USPS. All ground services offer delivery in 1 to 7 days from Mount Dora, Florida as seen in FedEx Ground map below. FedEx SmartPost can take up to two weeks for delivery. USPS shipments typically take 1-3 days to arrive, as shown in the USPS map below. Accugraphic Sales, Inc. typically ships within 24 hours of order receipt and most in-stock item orders ship the same-day if the order is placed before our order cutoff time for the day.  Shipments are packed and shipped Monday through Friday only. *Residential (Home) delivery with FedEx is Tuesday through Saturday. They do not deliver on Mondays unless you are paying for expedited shipping.

FedEx Ground Map:

USPS Priority map:

 

Expedited Shipping:

If you need an in-stock item faster, we offer expedited shipping options from FedEx. Expedited orders must be placed by 2:00 PM EST, in order to be shipped the same-day. Please call us at 800-268-3672 to place an expedited order, or immediately after ordering, online. We will arrange the expedited shipping for you.

What happens if my package shows up damaged?

If your package arrives damaged please take photos of the outside packaging and inside package. Note all damages and contact us immediately so that we can get a claim started and get your order either repaired or replaced. Do not throw away the box or any of the packing in the case that the shipping company needs to pick up the item. We cannot file a damage claim after 21 days.

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